Whether you need advice about what handbag to buy, or you’re looking for an update on your order, get in touch — and we’ll be happy to assist.
Have you checked our FAQs?
Lots of answers can be found there!
FAQs
Simply browse our collection online, add your chosen handbag to your cart, and follow the checkout steps. It only takes a few minutes to complete your order securely.
Cossu accepts all major credit and debit cards including VISA, Mastercard, as well as PayPal. All payments are processed securely.
We offer free delivery to the U.K. mainland. All orders are shipped via DPD only, and once your order is dispatched, you will receive a tracking number so you can follow its journey to your door.
All our handbags are crafted from premium Italian leather, chosen for its durability, softness, and timeless elegance. Each piece is designed to age beautifully, becoming even more unique over time.
Our handbags are designed and made in Italy by skilled artisans who have perfected their craft over generations.
We recommend storing your bag in its dust bag when not in use, avoiding prolonged exposure to direct sunlight, and keeping it away from excess moisture. A gentle leather conditioner can be applied occasionally to keep the leather supple.
Yes, every handbag arrives in a protective dust bag and carefully gift wrapped.
We hope you love your purchase from Cossu. However, if you are not completely satisfied, we’re here to help.
Items must be returned within 14 days of delivery.
Products must be unused, in their original condition, and with all packaging and tags intact.
Please contact us at gianna@cossusardinia.com within 7 days of receiving your handbag, including the reason for your return and supporting photos.
We will provide return instructions.
We recommend using a tracked and insured postal service, such as Royal Mail Recorded Delivery, to ensure your return reaches us safely.
Customers are responsible for return shipping costs unless the item is faulty.
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 working days.
If your order arrives damaged or faulty, please contact us immediately with photos so we can arrange a replacement or refund.
Unfortunately, we do not offer direct exchanges. If you’d like a different style or colour, please return your item for a refund and place a new order.
